Customer Charter
E&M Security offers the highest professional service and standard of workmanship, and because of its confidence, and experience in the industry, it is the only Vacant Property Security Organisation to offer a Customer Charter. All aspects of our Charter, as listed below, are strictly adhered to.
We Guarantee to:
- Normally, install / desecure properties the same day, providing instructions are received by 4 p.m.
- Secure all properties fully, taking care to ensure all glass is covered.
- Only remove glazing with the authority of our customers.
- Secure and desecure properties out of normal working hours.
- Take all reasonable care to protect the property.
- Make good any drilled holes.
- Tailor a service to suit your needs.
We Guarantee not to:
- Break windows.
- Drill uPVC window frames.
- Damage the interior of the property.
- Leave gaps around screens.
- Use webbing fixings.
- Deliver keys late.